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Do it…Just Do It

Posted: July 24th, 2009 | Author: LumDimSum | Filed under: A Day In My Life, Hot Tips, Nightlife & Party Scene | Tags: theme party | No Comments »

I’m a girly girl, so it’s not a surprise that I was in a sorority in college (and the best one obviously): Delta Gamma. Having been in a sorority for four years, it should also not come as a surprise that  I love theme parties!  So when I got an e-mail invitation last week to attend Santana’s ‘Santoga’ birthday party, I was eager to fumble through my closet and happily found a sarong and shoe laces = a homemade toga.  
 Brilliant.

A Rule to Live by: No matter what the theme, no matter who’s party it is, you should always dress up.

Think of it this way- If it was your party, wouldn’t you want the people who came to dress up?

And even knowing it is someone else’s party, wouldn’t you want to be one of the few dressed up at a theme party rather than part of the minority who didn’t dress up?

In my experience, I have found that Beijingers totally get into theme parties and in this case, considering that it was Santana’s birthday party, I was safe to assume that I would not be the only one turning up in a toga.

When you get into a theme party and go all out, it doesn’t just convey to others that you are fun and creative, but it also shows the party host/organizer that you care.  No one who decides to have a theme party wants people to not  dress up. Although it’s expected that not everyone will dress up, the host is always delighted by those who took the time and made the effort to play along.  It’s all part of the fun, the more people who dress up, the more people get into the theme party, thus, the rowdier the partier gets and everyone has more fun!

Santoga Party Pic

Santoga Party Pic


To Favor or To Be Fair?

Posted: July 24th, 2009 | Author: LumDimSum | Filed under: A Day In My Life, Foodies & Dining Scene, Hot Tips | Tags: Alan Wong, Hatsune, Japanese food | No Comments »

To Favor or To Be Fair?  That is the question.  To be perfectly honest, I’m a stickler for rules. I’m a stickler for fair game, not favoritism. So what do I do when I have a restaurant with a long waiting list of walk-in customers on top of a fully booked restaurant and someone comes in with some kind of “guanxi” that’s supposed to set them apart from everyone else?  Easy, I do what’s right.

Naturally, I’d like to tell them to get in line behind everyone else who’s waiting. Fair and Square.  But I also know it’s China.  And if people think they have Guanxi, then I should give them Mianzi, and make their Guanxi seem worthy.  So I smile and I tell them I’ll squeeze them in when I actually just put them in line on my waiting list of tables.

It’s never what you say, it’s how you say it that’s important. If people expect special treatment, just give it to them.  That’s just good customer service.   It’s all about communication.

Most of the Hatsune staff gets easily overwhelmed, so their solution? To turn away customers.  Rather than explaining that Hatsune is fully booked and  that we have a waiting list, they prefer to say, “I’m sorry, we’re fully booked. No more tables. Next time.”  And it’s not a lie. Since the day Hatsune in the Village opened on April 17th, it has been fully booked. Whether is Friday night or Monday, we are fully booked with reservations.  Unless you come before 6pm or after 8:30pm, there’s almost no chance you can just walk in and be seated without a reservation.  But the beauty of it?  There are always last-minute cancellations or changes that allow us to have a system with a waiting list that moves pretty quickly.

In China, it’s all about the mianzi and “special price for a special friend,” hence the concept of bargaining.  If Hatsune was actually catered towards local Chinese, I suspect Alan would have increased all his prices by 10% so that he could account for all the customers who asked for a “special discount” since they are “老客”。 As a long time, loyal customer of Hatsune before I had any affiliation with Alan or Block 8, I would never have even thought to ask for a discount – and why would I? Just because I come there often?  What an absurd concept. I guess it’s a good thing Hatsune is recognized as a venue serving quality, international cuisine so we don’t get those requests too often.  In a country without tips and hardly any customer service standards, it’s pretty interesting how bold and aggressive clientele can be.

Example:  I was escorting a couple to their reserved table to find that the table next to theirs had taken an extra chair.  I exclaim, “I’m sorry, I guess they stole one of your chairs.  Let me grab another for you, just wait one moment”, as I rush off to find an extra chair to bring to their table.  Upon returning, the table who took the original chair was furious that I had accused them of “stealing one of their chairs” and despite the amount of profuse apologizes, I couldn’t diffuse their fury.  WOW.  In retrospect, I should not have used the word “steal”, but ironically, five minutes later, a client grabbed a magazine from the reception on his way out and said, “Hey, I’m going to steal one of your magazines, thanks again, it was great!”


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Events Today

  • Bookworm Festival Tickets Sale
    Bookworm Festival Tickets Sale
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    Featuring international literary sensations, brilliant debut novelists and China’s leading intellectuals, this year’s festival promises to be as diverse as ever with an eclectic range of events for people of all ages, backgrounds and interests to enjoy. Tickets go on sale Feb. 6, Festival will be March 9-23, 2012
    at 12:00 PM

Upcoming Events

  • February 10, 2012
    • BJ Foodies and Charity Auction
      BJ Foodies and Charity Auction
      Time: 7:00 PM
      BJ FOoDiEs is teaming up with the Hilton Beijing, The Beijing Beatles, and Hoegaarden for the 2012 Charity Auction! Dinner starts at 7PM at ONE EAST and then Auction will be at ZETA BAR starting around 9PM-midnight.
      at 7:00 PM
  • February 17, 2012
    • Slow Boat Brewery at Grinders
      Slow Boat Brewery at Grinders
      Time: 7:00 PM
      Slow Boat will be tapping fresh kegs to pair with Grinders’ hearty food, music and friends all in a relaxed and informal environment. February 17th at 7pm at Grinders
      at 7:00 PM
  • February 22, 2012
    • Hatsune Sushi Making Class
      Hatsune Sushi Making Class
      Time: 7:00 PM
      Here’s your chance to learn the secrets behind the legendary Hatsune sushi rolls, eat your own creations and you even get to take home essential equipment to start making your own sushi at home! Wednesday, Feb. 22 from 7-10PM at The Original Hatsune on Guanghua Lu
      at 7:00 PM

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